Systems of Engagement: How to Get Revolutionary Business Results from an Evolutionary IT Approach | Kinetic Data Blog
2013 Predictions – Systems of Record and Systems of Engagement – What Comes Next?
Alan Berkson on Twitter: "It's time to make System of Record cool again. - Nadine LeBlanc, Gartner #GartnerSYM #CX #CRM #custserv Amen! https://t.co/MJx9Py4ENV" / Twitter